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Trustpilot Reviews

I've been shopping here for three years now. I've never returned a single thing, because nothing has ever let me down. I can't say that about any other shop.
Sophie H.
Sophie H.
Manchester
The 30-day returns guarantee is the fairest thing I've seen from an online shop. You can tell they believe in what they sell. And they have good reason to.
Rachel M.
Rachel M.
Leeds
I bought a dress for a wedding. That evening I got more than ten compliments. Three friends asked me where it was from. I've already sent the link to all three.
Emma T.
Emma T.
Bristol
The set was a little too big for me and returning it was no trouble at all. In less than a week I had a different size at home. That's worth more to me than any discount.
Hannah W.
Hannah W.
Glasgow
What won me over most was knowing there's a family behind it all, choosing every piece themselves. You can see it. The quality is nothing like what you'll find in other online shops at this price.
Laura P.
Laura P.
Birmingham
I'm nervous about buying clothes online because they always disappoint me. Not this time. It arrived exactly as pictured, the size was perfect and the fabric is beautiful. I've already ordered a second time.
Claire D.
Claire D.
Nottingham

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Frequently Asked Questions

Which payment methods do you accept, and are they secure?

Our payment gateway uses SSL encryption for maximum protection of your data.

We accept Visa, MasterCard and American Express cards, along with other popular and secure payment methods.

All payments are processed 100% securely.

Can I return an item if it doesn't fit or I'm not happy with it?

Yes, we accept returns within 30 days of delivery if the product doesn't meet your expectations. The item must be unworn, with its tags still attached and in its original packaging. At Emily&Charlotte we put the emphasis on quality and on our customers being completely satisfied. If you're not entirely happy, we'll give you your money back.

How does shipping work?

As soon as you place your order, we get straight to work on it. We process orders within 1-3 working days. Delivery takes 7 to 14 working days. Free UK delivery on every order, with no conditions attached.

Why choose us?

At Emily&Charlotte we don't follow every trend, only the ones that deserve it. Every piece goes through our selection process: if we wouldn't wear it ourselves, we don't offer it to you. Fashion for real women. Inclusive sizing. Fabrics that are gentle on your skin. And a team that makes sure your experience is perfect from start to finish.