Shipping policy

Delivery

What it costs

Delivery is free on every UK order, with no minimum spend. The price you see on the product page is the price you pay. Any tax due is already included and there is nothing further to add at checkout.

Where we deliver

The United Kingdom only. If your country does not appear at checkout, we do not deliver there yet.

When your order arrives

Unless we agree a different date with you, we will deliver your order within 30 days of the day the contract is made, as required by the Consumer Rights Act 2015. If we do not, you may treat the contract as at an end and we will refund you in full.

We would rather say this than promise you a date we cannot keep.

Tracking

Every order is sent on a tracked service. We email you the tracking number as soon as your parcel leaves us. Tracking information can take up to 72 hours to start updating after a parcel is collected.

Your delivery address

Please check your address carefully before you place your order. If a parcel cannot be delivered because the address given was wrong or incomplete, we may have to charge you for sending it again.

Delays

We do everything we can to get your order to you on time, but some things are outside our control: customs checks, severe weather, courier problems, strikes and unusually busy periods. If your order is running late, write to us and we will find out where it is.

Lost parcels

If you think your parcel has gone missing, contact us and we will open an investigation with the courier. Goods remain at our risk until they are delivered to you.

Emily&Charlotte
Avenida Valentin Masip, Oviedo, Asturias, Spain
info.emilycharlotte9@gmail.com